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QinecTouch

QinecTouch is a cloud-based practice management programme which is ideally suited to sole practitioners. It’s intuitive and colourful interface means it’s easy to use and you’ll find yourself navigating happily around it in no time at all. There is a short initial tour to introduce you to the main features you need to get started, but after that you can easily go solo. If you do get stuck, you can use the help button at the bottom of the screen to search for the answer. 

 

Free trial? Yes - 30 days.

 

Cost: From £32 per month, excluding VAT.

 

You can cancel at any time with no cancellation fees. All prices exclude VAT. 

 

Adding a client is a case of using the patient quick-search box on the top right of the screen, typing in your patient’s surname then choosing the ‘Create new patient’ option which flashes up. This takes you into a new patient record where you can add the patient’s personal details, set any alerts related to that patient, and enter their GP details (using an auto-complete function). A strong feature of Touch is that you can also enter a patient’s third party details and membership number so you have those billing details pre-saved. The patient record also incorporates marketing information, allowing you to record the referral source and to select if the patient wants to opt in to email and/or postal marketing. 

 

Booking an appointment is simple. You just double click on the timeslot you want in the diary and it takes you into the booking screen. From here, you enter a patient’s name (which then automatically searches for a match) and choose the person you want to book. You can then set the appointment type and check the boxes which give you the option to send an email and SMS reminders (small extra cost). A great feature of Touch is that at the booking stage, you can choose who to charge the appointment to (e.g. private or an insurer), plus you can create a case for that treatment so you can see if an appointment is part of an ongoing treatment. 

 

Whilst you’re creating the appointment, an overview of the patient’s record is displayed as a menu on the left-hand side so you can see their personal details, the date and time of their last/next appointment, their cases, uninvoiced charges, invoiced charges and DNAs/late cancellations. You can take payments directly from this menu, therefore allowing you to bill patients whilst they’re making an appointment with you. This is particularly useful as it’s so quick and easy.

 

After you’ve seen a client, you can click on their name in the diary and this brings up the patient record menu on the left-hand side of the screen again. If you click on the appointment they’ve just had (under the Last/Next appointment heading), this takes you directly into the patient record. Here you can choose the case you’re working on and select ‘Add a clinical form’. This is where you can enter your clinical notes, using any forms you’ve created in the Settings section. The highly-customisable nature of these means that they can be adapted to any therapists’ needs, whether you want a question-and-answer format (e.g. for assessments) or freehand clinical notes. There aren’t any body diagrams though, so physical practitioners might find this a drawback.

 

A strength of Touch is that you can do all your patient administration from within the programme, and specifically from within a patient record. Touch has a good in-built word processor which is easy to use. To write a letter, you go to the Letters section in the patient record and choose which template you want to use (you can create your own in the Settings section too). The template will automatically insert the necessary details for you (such as a patient’s name and address) and will also display your company’s logo, which you can upload in the Settings section. You can save your letters using your own names (e.g. Follow-up letter to Dr Bloggs) so you can find them easily again in the future – you can even link them to specific appointment dates if you need to. When you’ve finished, you can print or email your correspondence. The Task Manager feature can also remind you of any letters or administration which needs completing. When you set tasks, you have the option of linking them to a patient and set a due date, removing the need for paper-based to-do lists!

 

Billing for appointments can be done as soon as the appointment is completed by clicking on the appointment and selecting ‘Patient Visited’, which opens the QuickPay screen where you can select the invoice date, invoice due date, who to charge the appointment to and its cost. When you receive payment, you can select the payment method (from credit card to Groupon) and how much was paid. You can also deal with the financial side from within the patient record, which also provides a summary of uninvoiced, invoiced, overdue invoices, paid invoices and the account balance. It is very simple to manage the financial side of your business in Touch and you can even look at a client’s Personal Account Statement to see whether there are any amounts which have credit notes against them, have been written off or if refunds have been issued.

 

Touch has been well-designed to help you to keep track of the financial health of your business. Under the Accounts tab, there are lots of colourful pie charts and tables to show you things like your invoiced charges (these are further broken down into paid, overdue, not overdue, plus it tells you how much is owed by self-payers and insurance companies so you can separate out these two income groups). You can see your income summary and number of appointments. Plus, you can generate lots of different reports from the Reports tab, such as aged debtors, cash receipts and refunds, invoices, summary of payments and clinic statistics (value of appointments per practitioner, productivity, number of new patients and number of treatment hours). You can export these to external programmes like Microsoft Excel. This is not only great for your end-of-year accounts but also allows you to keep tabs on the state of your finances and your cashflow. The only limitation of this aspect of the software is that you can’t record your expenditure.

 

You can expand and grow your practice by using the sophisticated marketing tools in Touch. The Reports tab gives you the option of using its tools to view email and postal marketing lists if you want to send out a mailshot. In addition, you can create reports of where your referrals have come from and break down referrals into details as small as how many clients came from a specific insurance company. If you’ve run a marketing offer, such as one with Groupon, you can see how many clients came from this source. It’s a great way of tracking your referrals, seeing which sources generate the most income and maximising the efficiency of your practice.

 

Overall, QinecTouch is a top-end practice management programme which is simple to navigate and will allow you to manage your booking, client records, administration finances and marketing with just one software package. Its colourful and uncluttered layout makes it a pleasure to navigate. You don’t need to be computer-savvy to get to grips with its features as it caters for novice and advanced users alike. If you want to streamline your Practice, and make cost and time efficiency savings, the QinecTouch package is well worth considering.

 

 

Ratings:

 

Overall rating: 4/5

Ease of installation: N/A – hosted package

User-friendliness: 4/5

Help and support: 5/5

Value for money: 3/5

 

Reviewed May 2013

 

Comments from QinecTouch’s Product Manager

 

Firstly, thank you very much for your review. I’m thrilled that you found QinecTouch easy to use as that is something I feel is very important and trying to make the application intuitive is something that informs all of our work. 

 

QinecTouch is built with small practices in mind and we’re continually updating and improving the system, taking on feedback from our users. Features such as body diagrams and expenditure tracking are definitely on our wishlist to add to the system at some stage, but we are being driven by our clients and the most common requests have been to make insurance billing easier. As you mentioned, we’ve done this with the cases and charge to options, there is also the ability to store specific prices per appointment type for each insurance company and the recently added Insurance Company Accounts page. There is also more coming in the next upgrades to improve this further as well as other features requested by our users.

 

We’re releasing a new update at least once a month and I’m always interested to hear feedback from people using QinecTouch, especially if something isn’t working in quite the way they need it to or if there are new features that they’d really like to see added. We also have a forum where people can find out more about the releases, search help for common questions and add feature requests. People have been quite shy to come forwards on the forum so far, mostly emailing their requests in directly to me, but I’d really like to encourage people to use this space to ask us questions or to suggest new ideas! The forum can be found at https://qinectouch.zendesk.com and we can be contacted on touch@qinec.com